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Returns Policy

At Design Clothing London we want you to be satisfied every time you shop with us so we make our returns policy simple.

You can return or exchange any goods bought from Design Clothing London within 14 days from when you receive them. Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended).

Please include the invoice (attached to the front of the parcel you received) with the goods, or your name and order number, so that we know who they are from.

When we get the goods back we will issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;

- the tags have not been removed
- the garment has not been worn or damaged
- the packaging is returned

We issue the refund (or send out an exchange) within 24 hours of receiving the returns, and you will see the credit on your card after 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (and building societies can take up to 10 days).

A refund will show on your card under the name DesignClothinglondon Ltd.

returns address

c/o Designer Clothing London
The Designer Showroom Limited
17 Riding House Street London W1W 7DS
United Kingdom

Returns on Special Offers

If an item bought under a Special Offer or Promotional Incentive is subsequently returned, the Special Offer may no longer apply, and the refund may be adjusted accordingly.

We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.

If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.

Complaints Procedure

All queries should be emailed to help@designerclothinglondon.com and we generally deal with all queries within 48 hours. If we need to investigate your query further we will advise you.

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THE DESIGNERWEAR SHOWROOM LIMITED, 17 Riding House Street, London, W1W 7DS